Privacy Policy

SingPods, operated by Event Pods Ltd, respects your privacy and is committed to protecting your personal data. This privacy policy will inform you how we handle your personal data when you book our services, interact with us, and outline your privacy rights and how the law protects you.

Important Information

Event Pods Ltd, trading as SingPods, is the controller and is responsible for your personal data. Our company registration number is 12972460, and our registered office is at 71-75 Shelton Street, London, England, WC2H 9JQ. For any privacy related questions, you can reach us at support@singpods.com.

Purpose of this Privacy Policy

This privacy policy aims to give you information on how SingPods collects and processes your personal data through your use of this website, including any data you may provide when you sign up to our newsletter, purchase a product or service, or take part in a competition.

Consent

By using our services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this privacy policy, the terms used have the same meanings as in our terms and conditions.

Information We Collect

• Identity Data, including your first name, last name, username or a similar identifier, title, photos or other images.
• Contact Data, including billing address, delivery address, email address and telephone numbers.
• ‍Financial Data, including payment card details. However, please note that we use Stripe, a third-party service provider, to process your payments. We do not store your credit card details.
• Transaction Data, including details about payments to and from you, and other details of products and services you have purchased from us.
• Technical Data, including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances.

• To register you as a new customer
• To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us
• To manage our relationship with you, which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey
• To enable you to partake in a prize draw, competition or complete a survey
• To administer and protect our business and this site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

Marketing and Promotions

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

GDPR Compliance

We are compliant with the General Data Protection Regulation (GDPR) and under this regulation, residents of the EU have additional rights including the right to complain to an EU supervisory authority about our collection and use of your personal data.

Changes to this Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. This policy is effective from January 2023.